Service & Support
Innovative SMT LtdTraining
We offer customised training according to the demands of the market. Our training program is based on practical requirements and solutions for daily manufacturing. The subjects are presented by highly competent experts.
Operation Training
½ day – at customer (recommended)
Nexim Training
5 days – Kelsterbach
Technician Training
5 days – Kelsterbach
Advanced Technician Training
5 days – Kelsterbach
VPDplus Training
2 days – in Kelsterbach
Technical Service
The best in industry Fuji Service team of 27 technical engineers supports you. Parts order facility – from Monday to Friday between 8.00 am and 4.00 pm. Parts response time of 24 h (next working-day) after receiving a written order.
Service-Hotline
Monday to Friday between 8.00 am and 4.00 pm.
Phone +44 (0)1424 858294
Fax +44 (0)1424 858295
Spare Parts
With 400 m2 in our stock in Mainz-Kastel houses most critical spare parts.
Spares-Hotline
Monday to Friday between 8.00 am and 5.00 pm.
Phone +44 (0)1424 858294
Fax +44 (0)1424 858295
Email spares@isl-uk.co.uk
Order and Delivery Terms
Export Deliveries (State 15.05.2000, changes, errors and omissions excepted)
Basically necessary for the treatment of purchase orders for spare parts is a purchase order that contains the following details (Fax-message is sufficient):
Customer´s Order-No.
Fuji-Part-No. and description of the part
Quantity
Priority
Priority A
All transportation costs are paid by the customer
If necessary the delivery can be combined with a flight
The Purchase Order has to be in our hands latest 16:00 h
Priority B
Customer´s share of cost 120 €
Customer´s Purchase Order has to be in our hands, depending on the flight schedule and customs clearance, latest at 10.00 h-12.00 h
Priority C
Transportation cost to the destination airport (DDU nearest airport) covered by Fuji Machine MFG, if the total amount of the Purchase Order is higher than 250 €
If the amount is less than 250 € we have to charge 100€ transportation cost
Warranty Parts
In case of urgent transport the caused extra costs have to be paid by the customer.
Vitronics Soltec Support
We have factory trained Engineers based in UK and Ireland who can support your Wave, Reflow and Selective Soldering Machines.
Machines We Can Support Include:
Wave Solder
Delta, Delta Max etc
Reflow Solder
Quantis, Quantis Pro, Myreflow, XPM etc
Selective Solder
6745, 6747, 6748 etc
We can provide on-site support and telephone support for all Vitronics Soltec machines.
Service & Maintenance Contracts also available.